Refund Policy – baseplan.ai
1. 14-day refund of unused credits. You can ask for a full refund within 14 days of a payment if none of the credits it bought have been used. This applies to a plan's monthly charge and to top-up packs.
2. Credits that were used. Credits are used up when the Service does work: it reads plans, plans the layout or builds drawings. That work costs us real computing and AI processing, so a payment whose credits have been partly or fully used is not refunded. Where the law requires a partial refund, we refund the unused share.
3. Cancelling a plan. You can cancel at any time. The plan stays active until the end of the period already paid for, and no further payments are taken. Cancelling does not by itself refund the current period. Section 1 still applies.
4. Service faults. If a run failed because of a fault on our side, write to us and we will return the credits it used to the account. If you think a charge is wrong, write to us and we will review it.
5. How to ask. Write to support@baseplan.ai from the e-mail address of the company's administrator. Include the invoice number or the date of the payment. Paddle, our reseller and Merchant of Record, makes approved refunds to the original payment method, usually within 5 to 10 business days. You can also contact Paddle directly through the link in your receipt.
6. Your legal rights. This policy does not limit any right you have under the law that applies to you.